Ground

By creating an account, joining the waitlist, or using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you represent that you have authority to bind that company, and "Customer" or "you" refers to that company.

1. The Service

Ground is an execution layer for managers. It connects to workplace tools the Customer authorizes, such as Gmail, Google Calendar, Slack, Linear, and Notion, monitors connected workstreams, surfaces items that need attention, and drafts follow-ups and other next actions for the Customer's review.

Human-in-the-loop. Ground drafts actions; it does not send messages or take outbound actions on your behalf without your approval, unless you explicitly configure an automated behavior. You are responsible for reviewing every drafted action before approving it.

2. Early Access

The Service is currently offered in an early-access phase. Access is granted at our discretion, including via waitlist and manual onboarding, features may change, be suspended, or be discontinued at any time, and the Service is provided on an as-available basis. We may impose usage limits or revoke early access at any time with notice.

3. Accounts and Eligibility

  • You must be at least 18 years old and use the Service for business purposes.
  • You are responsible for safeguarding your credentials and for all activity under your account.
  • You must provide accurate account information and keep it current.

4. Customer Data and Integrations

Your data stays yours. As between the parties, the Customer owns all data submitted to or accessed by the Service through connected integrations ("Customer Data"). You grant us a limited, non-exclusive license to access, process, and display Customer Data solely to provide, secure, and improve the Service, consistent with our Privacy Policy.

Authorization. You represent that you have the necessary rights, consents, and authority, including under your organization's policies and applicable law, to connect the tools you connect and to allow Ground to process the data within them, including data relating to your teammates.

Integrations. Third-party tools you connect are governed by their own terms. We are not responsible for third-party services, their availability, or changes to their APIs that affect the Service.

AI outputs. The Service uses large language models, routed via OpenRouter with Customer-selectable model providers, to generate drafts, summaries, and suggestions ("Outputs"). Outputs may be inaccurate or incomplete. You are solely responsible for reviewing Outputs before relying on or approving them. We assign to you any rights we hold in Outputs generated for you.

5. Acceptable Use

You will not:

  • Use the Service to violate any law or the rights of others, including privacy and employment laws;
  • Connect accounts or data you are not authorized to connect;
  • Reverse engineer, scrape, or attempt to extract the Service's source code or models;
  • Interfere with or disrupt the integrity or performance of the Service;
  • Use the Service to send spam, harassment, or deceptive communications;
  • Resell or provide the Service to third parties except as expressly permitted.

We may suspend or terminate access for violations of this section.

6. Fees and Billing

Subscription. Paid plans are billed monthly in advance via Stripe. Prices are as stated at purchase or as otherwise agreed in writing.

Renewal and cancellation. Subscriptions renew automatically each month until cancelled. You may cancel at any time, effective at the end of the current billing period.

Refunds. If you are unsatisfied, you may request a full refund of your first monthly payment within 14 days of your initial charge. Beyond this, fees are non-refundable and cancellation does not entitle you to a prorated refund, except where required by law.

Changes. We may change pricing with at least 30 days' notice; changes apply from your next billing cycle.

Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our income.

7. Confidentiality

Each party will protect the other's confidential information with at least reasonable care and use it only to perform under these Terms. This obligation survives termination for three (3) years, and indefinitely for trade secrets.

8. Intellectual Property

We own the Service, including all software, models, designs, and documentation, and all related intellectual property. These Terms grant you no rights in the Service other than the limited right to use it. You may provide feedback voluntarily; we may use it without restriction or obligation.

9. Privacy and Data Protection

Our collection and use of personal information is described in our Privacy Policy. For Customers subject to GDPR or similar laws, a Data Processing Addendum is available on request at [email protected] and, once executed, forms part of these Terms.

10. Termination

You may stop using the Service and delete your account at any time.

We may suspend or terminate access (i) for material breach not cured within 15 days of notice, (ii) where required by law, or (iii) upon discontinuation of the Service with reasonable notice.

Upon termination, your license to use the Service ends. Customer Data is deleted per the retention terms in our Privacy Policy. Sections that by their nature should survive, including Sections 6-13, survive termination.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE. EARLY-ACCESS FEATURES ARE PROVIDED WITHOUT ANY SERVICE-LEVEL COMMITMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S BREACH OF SECTION 7, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

13. Indemnification

You will defend and indemnify Ground against third-party claims arising from (a) Customer Data, (b) your connection of tools or processing of teammate data without required rights or consents, or (c) your violation of law or these Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. The state and federal courts located in Delaware will have exclusive jurisdiction over any dispute, and each party consents to personal jurisdiction there.

15. General

Changes to Terms. We may update these Terms; material changes will be notified by email or in-product notice at least 15 days before taking effect. Continued use after the effective date constitutes acceptance.

Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms, the Privacy Policy, and any executed DPA or order form constitute the entire agreement and supersede prior discussions.

Severability; waiver. If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver.

Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

16. Contact

Ground Inc.